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Maintenance Plans

We can provide a maintenance option that can be included in your contract hire agreement, but first let’s take a look at the difference between a non-maintenance contract and a maintained contract.

Non-Maintained Contracts

If you have chosen to maintain your Contract Hire vehicle yourself, please be aware of your responsibilities based on the terms and conditions of your contract.

Service and maintenance - Please ensure the vehicle is serviced and maintained at an authorised maintenance centre or repairer strictly in line with the recommended manufacturer guidelines and using only genuine approved parts.

Tyres - When worn or damaged, the vehicle must have the tyres replaced with the same specification as originally supplied with the vehicle. This is in accordance with the manufacturer’s standard specification. The load and speed rating should match the original specification.

For further information, you will be able to refer to the driver handbook supplied with the vehicle.


Maintained Contracts

If you Contract Hire agreement includes a service and maintenance plan, all costs for parts and labour needed to meet those items in the service requirements will be met.

Maintained Contracts Include:

  • All routine servicing as appropriate to your vehicle as determined by the finance company
  • All oils and fluids required within the service
  • Brake fluid change as per the service requirements

With a service and maintenance plan, you are also entitled to the replacement of any vehicle parts, subject to fair wear and tear, that need to be repaired or replaced during the contract period (please check if the part you need placing is included in your service and maintenance agreement as not everything is included).

All work is carried out in accordance with the manufacturer’s recommended change schedule, and it is your responsibility to ensure the vehicle is serviced at the correct intervals. The service light will come on and advise you when the service is due. Failing to get the vehicle serviced in-line with the manufacturer’s service schedule may invalidate the vehicle’s warranty, which could leave you liable for costs on repairs.

Maintained Contracts Exclude:

Some things are not included in a service and maintenance agreement. Make sure you check these things before you agree to pay for an agreement. A full list of service and maintenance plan inclusions and exclusions can be found on your Contract Hire application form.

What Happens When My Car Needs Servicing and Maintenance?

If you have a service and maintenance plan as part of your agreement, using it couldn’t be easier. This is how it works:

  • When you vehicle requires servicing or maintenance, contact your authorised local retailer or repairer to book your vehicle in. It is advisable to contact your retailer or repairer in advance of your requirement, where possible, as sometimes they will need notice to fit work in their schedule.
  • When making your booking, remember to mention that you have servicing and maintenance as part of your agreement.
  • The authorised retailer or repairer will contact the finance company for authority to carry out the work required and you will be asked to sign only for the completion of the job.
  • You’ll get your service book stamped by the servicing retailer or repairer.

Please Note:

  • If you ask the retailer or repairer to carry out any work not included within the recommended service and maintenance plan, you will have to pay for it when the work has been completed.
  • Any services not carried out before the contract end or mileage limit cannot subsequently be claimed for.
  • Damage caused to the vehicle as a result of neglect of service requirements will be charged to you.

Tyre Plans

Tyres are some of the most likely vehicle components to suffer wear and tear. Drivers should make regular checks in order to keep within safety and legal requirements. If your agreement includes ‘tyres’, this means replacement tyres are provided when necessary due to fair wear and tear. Therefore, brand new tyres will be supplied and fitted during the contract period. The finance company will specify the make of any replacement tyres and they can only be repaired or replaced by a tyre specialist authorised by them. The coverage applies to the standard tyre fitment for your vehicle. Only premium brand tyres will be used and optional upgrades to the standard specification (factory or aftermarket) are the responsibility of the driver.

Tyre Plans Include:

  • Repairable punctures (to be confirmed by dedicated tyre repair specialists)
  • Replacement tyres of the same size and specification (but not necessarily the same make)
  • Valves
  • Wheel alignment and geometry check where necessary due to fair wear and tear
  • Wheel balance

Tyre Plans Exclude:

  • Accidental damage
  • Irreparable punctures (to be confirmed by dedicated tyre specialists)
  • Misuse or vandalism
  • Replacement of non-standard tyres
  • Tyre sealant and repair equipment
  • Tyres that have been repaired using tyre sealants or additives
  • Wheel alignment as a result of kerb damage or any other negligence
  • Winter and all season tyres

If you feel you would like a Service and Maintenance agreement or Tyre agreement added to your Contract Hire agreement, let us know when we are providing you with a quote and it will be reflected in the price we send to you.


Please check the full terms and conditions of your Contract Hire agreement, Service and Maintenance agreement and Tyre agreement before continuing with them. This guide is here for illustrative purposes only - a full list of plan inclusions and exclusions can be found on your Contract Hire application form.


Hopefully this guide will have answered any questions you have about service and maintenance plans. If not, please feel free to call us on 0151 728 4711. If you would like to view our latest Audi and Volkswagen contract hire offers please click here.

This guide is accurate as of 28 February 2017.

Audi A4 Avant
Audi A4 Avant 1.4 TFSI 150PS S-Line
Business contract hire from £188 + VAT per month 24 mths 6+23 5,000 miles p/a
Personal contract hire from £225 inc. VAT per month 24 mths 6+23 5,000 miles p/a
BMW 4 Series
BMW 4 Series 420d Coupe M Sport 2 Dr Auto
Business contract hire from £239 + VAT per month 36 mths 6+35 5,000 miles p/a
Personal contract hire from £286 inc. VAT per month 36 mths 6+35 5,000 miles p/a
Volkswagen Tiguan R-Line
Volkswagen Tiguan 2.0 TDI 150PS R-Line 4WD DSG- NEW SHAPE
Business contract hire from £273 + VAT per month 36 mths 6+35 10,000 miles p/a
Personal contract hire from £327 inc. VAT per month 36 mths 6+35 10,000 miles p/a